Téléchargez le livre : Managing Service Productivity

Managing Service Productivity

Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance de

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Éditeur :

Springer


Collection :

International Series in Operations Research & Management Science

Paru le : 2014-07-31

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Description

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Pages
394 pages
Collection
International Series in Operations Research & Management Science
Parution
2014-07-31
Marque
Springer
EAN papier
9783662434369
EAN EPUB
9783662434376
Informations sur l'ebook
Nombre pages copiables
3
Nombre pages imprimables
39
Taille du fichier
2519 Ko
Prix
147,69 €

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