Téléchargez le livre : Service Delivery and the Pulse of Citizen Satisfaction in Urban Governance of Bangladesh

Service Delivery and the Pulse of Citizen Satisfaction in Urban Governance of Bangladesh

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Éditeur :

Palgrave Macmillan


Paru le : 2025-08-08

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Description

This book offers a comparative analysis of municipal service delivery in four major Bangladeshi cities: Dhaka, Chittagong, Khulna, and Rajshahi. Using the SERVQUAL model, it evaluates service quality through five dimensions—Tangibles, Reliability, Responsiveness, Assurance, and Empathy—providing a detailed understanding of citizen satisfaction in varied urban settings.
The book’s strength lies in its comparative framework, which examines the distinct challenges and governance structures of each city. This analysis identifies common issues while uncovering unique dynamics, enabling a thorough exploration of service delivery systems. It highlights effective practices and areas for improvement, fostering a balanced view of urban governance.
Key municipal services such as street lighting, waste management, water supply, sewerage systems, and birth registration are assessed in detail. By focusing on practical reforms and innovations, the book bridges academic research with real-world application, offering actionable insights for policymakers, urban planners, and practitioners.
With its emphasis on practical solutions and comparative insights, this book is an essential resource for those involved in urban development. It provides valuable lessons for enhancing service quality and citizen satisfaction, contributing to more effective governance in developing countries.
Pages
208 pages
Collection
n.c
Parution
2025-08-08
Marque
Palgrave Macmillan
EAN papier
9789819675630
EAN PDF
9789819675647
Informations sur l'ebook
Nombre pages copiables
2
Nombre pages imprimables
20
Taille du fichier
5376 Ko
Prix
42,19 €
EAN EPUB
9789819675647
Informations sur l'ebook
Nombre pages copiables
2
Nombre pages imprimables
20
Taille du fichier
553 Ko
Prix
42,19 €

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